Return and refund policy

1. RIGHT OF WITHDRAWAL

1.1 Right to Withdraw from the Contract

The Buyer has the right to withdraw from the contract within 14 days of receiving the order without providing a reason.
If the order is delivered in multiple shipments, the withdrawal period begins from the date the final shipment is received.

1.2 Exceptions to the Right of Withdrawal

The Buyer cannot exercise the right of withdrawal for:
(i) Perishable or short-shelf-life food products (e.g., sauces, ready-to-eat meals).
(ii) Sealed audio/video recordings or software if the packaging has been opened.
(iii) Products that, due to their nature, become inseparably mixed with other goods after delivery.
(iv) Sealed products that cannot be returned after opening for hygiene or health reasons (e.g., cosmetics, underwear), even if unopened.

1.3 Return Process in Case of Withdrawal

The easiest way to return a product after withdrawal is to hand it back to the courier who delivered it. If this is not possible, the Buyer should contact Yumraya.com using the contact details provided in Section 15 of the GTC (for faster response, we recommend emailing info.yumraya@gmail.com or calling +36 70 621 8254).
The Buyer may also use the withdrawal form available in Appendix 1 of this GTC.

The Buyer must return the withdrawn products at their own expense to the address specified in Section 15 of the GTC within the withdrawal period. The Buyer is responsible for any depreciation in product value, so items must be returned in complete and undamaged condition.

Once a valid withdrawal is confirmed, the refund will be processed within 14 days from the receipt of the returned products or proof of return. The refund will be issued as a coupon to the Buyer’s customer account, or to the bank account provided in the withdrawal declaration.

If the product is faulty, the Buyer’s rights regarding defective goods are regulated under Section 13 of the GTC. The withdrawal procedure described in Section 6 of the GTC does not apply to faulty products.